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What is EpicData?


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What is EpicData?


EpicData is a fully hosted, Platform as a Service that enables organizations to leverage a highly scalable backend infrastructure that is an “out of the box” or turn key solution for your studio!

 

EpicData covers the major pillars of backend architecture that every organization needs, Identity Management, E-Commerce, Insights, Code Programs, affiliate programs, and client support. It was deeply important to our team at Software Sandbox to create a intimate platform product that addresses all of the primary concerns for any size studio, from Indie to AAA. We understand that its challenging enough to build a great game, we just didn’t think it needed to be challenging to build a backend, so we built EpicData for you! You don’t build your game engine, so you shouldn’t build your platform!

 

Also we think it’s important to mention its never too soon to think about platform, we have helped support studios through crowd funding to launch, and helped them reach all their goals each step of the way! We encourage you to read through and discover more about our product, EpicData, we think you’ll love it just as much as we do!!

 

Who Can Use EpicData?

Software Sandbox realizes that not every game or studio team is the same, we kept this in mind when building our platform service. We support Indie to AAA studios, as well as publishers! EpicData can also augment current backend platform solutions, we don’t need to be a primary solution, we like helping our clients enhance an existing infrastructure as needed, although we do prefer to be your primary solution when we can!

 

How Can EpicData Benefit Your Studio?

Software Sandbox has saved time and money for studios who choose to partner with us, due to reduced development time and costs. We act as an extension to your team, even though we are a service its important to us our clients feel heard and have access to us! That’s why every client gets a dedicated slack room with at least two of our engineers, and an account manager. We ensure partnering with us is easy and impactful, it’s a big decision to partner on platform services, and we take it seriously!

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E-COMMERCE


E-COMMERCE


Imagine the ability to instantly build a E commerce store and begin selling your products, both digital and physical goods with just a few moments of your time to set up your items in our custom admin portal.

We make making money for your title easy, and effortless. We have partnered with some of the top

E-Commerce processors out there for payments, allowing you to get your revenues fast, as well as partnering with some great physical goods fulfillment firms to help get your products out the door!

 

  • Payment integration with many of the big processors (Emergent Payments, Braintree, Amazon payments, Stripe, PayPal)
  • Enhanced fraud support / rules
  • RMT (Real Money Transactions)
  • Payments in and out of the system as requested
  • Digital Wallets
  • Price Levels
  • Shopping Carts 
  • In Game Store
  • Online Web Store
  • Item Management catalogs (unlimited item limits)
  • Deferred Payments for items (if the customer wants a $500.00 item and can only pay over time)
  • Redeeming bundles
  • Digital Wallets with stored values
  • Entitlements with time limits (Try before you buy etc)
  • Upgrades 
  • Real-Time Price Modifications (Fire Sales etc.)
  • Pricing catalogs based on player segmentation via location, purchase behavior, status, account age
  • Code Sets- Internal and External, Including Steam support
  • Loyalty Rewards
  • Localization

 

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IDENTITY MANAGEMENT


IDENTITY MANAGEMENT


EpicData has a robust Identity management capability. You need to capture your community, and you want to stay engaged with them.

EpicData allows for registrations, self-help, 2FA (2 Factor Authentication), account management, and history of purchases. Your community is instantly connected to you, your products, game and their purchase history enabling them to make buying decisions instantly.

We can support the important community driven identity management pieces, such as social integrations like Steam, Facebook, Twitter, Pinterest, as well as friends and communities, referral programs, forum integration, to name a few.

  • Account Creation 
  • Account Management
  • Account Possession
  • Account Archive
  • Account Bans
  • Self Help
  • Authentication
  • 2 Factor Authentication
  • Friends/Communities
  • Transaction Emails
  • Referral Programs
  • Region Blacklisting
  • Word Blacklisting
  • Email Verification
  • Custom Fields
  • Forum Integration
  • Federated Identity
  • Cohorts
  • Guilds
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Customer Support


Customer Support


EpicData has built in a robust CSR capability into our backend technology to allow your team to stay within one ecosystem.  We have enabled your CS team to handle account possession, account detail modification, account notes, and you have the ability to view any customers account and see a history of all their activity to help your team solve tickets faster. We know information is key to solving tickets, so we have built in the capability of support directly into EpicData!

  • Account Possession
  • Administration Portal providing details customer activity
  • Account notes/Annotations
  • Email templates
  • ZenDesk Integration (coming soon)
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INSIGHTS


INSIGHTS


Understanding your customer behavior is key to making important business decisions. Our responsive and interactive data insights dashboard (built into our admin portal) gives you the key insights that you need, in real time. We cover topics like total revenue spent by year, month, day or hour. You can view popular items in your store, and can deep dive into which region, at what time of day is selling best! We also have reports built in so you can export and download your stats in real time and distribute to people in your studio who need access to this information!

  • Reports
  • Interactive Dashboard
  • Deep dive metrics (Daily breakdown, monthly, aggregates, transaction breakdown etc.)
  • Revenue Overview
  • Player e-commerce insights
  • Player behaviors
  • Exports of data (csv files)
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AFFILIATE PROGRAMS & DISCOUNTS


AFFILIATE PROGRAMS & DISCOUNTS


We have also built in programs for those that have been given more exclusive access and partnership to your product, allowing your affiliates to gain easy access to the things they need to be successful for you!

We also have built in discount programs for affiliates, and also other programs such as employee discounts, we have built in support for many different use cases on affiliate programs, contact us for more information!

  • Easy affiliate integration
  • Discount programs for Affiliates and others
  • Access based on your preferences of Affiliate
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CODE Programs and Loyalty


CODE Programs and Loyalty


EpicData can support extensive code programs, including external codes from popular sales platforms like Steam! We have built a system to empower your sales engine within EpicData to expand beyond the catalog and  goods sold on your site. We have the ability to support price leveling, local currency support. We also allow for ease of use when creating the code programs by allowing for easy upload via a csv. These are just a few samples of what is possible when using EpicData codes!

Software Sandbox also has a robust community rewards program that uses features like steam, twitch, play time rewards, badges and much more! We think community involvement and recognition is important to the success of your game so we have made it easy to do just that!