EpicData has built in a robust CSR capability into our backend technology to allow your team to stay within one ecosystem. We have enabled your CS team to handle account possession, account detail modification, account notes, and you have the ability to view any customers account and see a history of all their activity to help your team solve tickets faster. We know information is key to solving tickets, so we have built in the capability of support directly into EpicData!
- Account Possession
- Administration Portal providing details customer activity
- Account notes/Annotations
- Email templates
- ZenDesk Integration (coming soon)